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Dovetail vs Speak AI

Two fact sheets from our own research, side by side — pricing, platforms, API access and status re-checked by us rather than quoted from the vendors.

The short answer

Free plan
Both have one
Public API
Both have one
Higher Trust score
Dovetail — 90 vs 71 for Speak AI
Best fit
Dovetail: Product, research and CX teams centralizing feedback from many tools · Speak AI: Qualitative and UX researchers analysing interview recordings
Platforms
Dovetail: Web, Slack app · Speak AI: Web, iOS, Android

From our own records as of each tool's last check. Anything we have not confirmed is left out rather than guessed. How we verify

DovetailPulls customer calls, tickets, surveys and research into one workspace where AI classifies feedback, answers questions and drafts reports.Speak AITranscribes and analyses audio, video and meetings, scores calls and lets AI clients query the results through an MCP server.

Side by side

FactDovetailSpeak AI
CategoryCustomer Feedback & ReviewsSpeech-to-Text & Transcription
Pricing modelFreemiumFreemium
Starts at—$20/seat/mo
Public APIYesYes
Trust score90 / 10071 / 100
PlatformsWeb, API, Slack appWeb, iOS, Android, API
CompanyDovetail Research Pty LtdSpeak AI Inc.
Launched2017—
Last verifiedOct 15, 2026Oct 29, 2026

What our research says

Dovetail

Dovetail works best for teams that already have research and feedback scattered across many tools and want one AI-searchable layer on top. The free plan is enough to try it on a single feedback channel or study, but any real rollout means the Enterprise tier, which is quoted by sales, so budget-conscious small teams should get a number before investing setup time.

Pros

  • Free plan with no card covers one channel and one project
  • AI chat, semantic search and automatic theme classification across connected feedback
  • Agents and AI-drafted docs turn findings into reports without manual write-up
  • SOC 2 Type II, ISO 27001, GDPR and HIPAA-ready, with PII redaction and data residency in US, Europe or Australia

Cons

  • No public price for the only paid tier
  • Free plan's single channel and single project are too narrow for ongoing team use
  • Several headline features (Channels 2.0, Dashboards) are still labelled beta

Speak AI

Speak AI fits researchers, consultants and small sales or ops teams who want transcripts, analysis and call scoring in one shared library, and developers who want that data reachable from AI assistants. Individuals who only need occasional cheap transcription, or large teams beyond five seats on self-serve, should compare options first.

Pros

  • Pay-as-you-go credits with no subscription
  • Over 100 languages with translation
  • API, webhooks, CLI and MCP server on every plan
  • Unlimited data retention on Pro

Cons

  • Pro is capped at five users
  • Headline Pro price assumes annual billing
  • Meeting transcription costs twice the credit rate of uploads

Which one fits

Choose Dovetail if you need

  • Product, research and CX teams centralizing feedback from many tools
  • Regulated organizations needing SOC 2, ISO 27001, GDPR and HIPAA-ready handling of customer data
  • Teams wanting to query research from Slack or Teams instead of a separate app

Choose Speak AI if you need

  • Qualitative and UX researchers analysing interview recordings
  • Consultants and agencies who want a white-label conversation platform
  • Teams that want transcripts available to Claude or ChatGPT through MCP

Dovetail vs Speak AI: the questions people ask

Is Dovetail cheaper than Speak AI?

Speak AI starts at $20/seat/mo. Dovetail has a free tier; what its paid plans cost is not confirmed by us yet.

Does Dovetail or Speak AI have a free tier?

Both: Dovetail has a free tier, and Speak AI has a free tier.

Which has a public API, Dovetail or Speak AI?

Both ship a public API, so either can be built on; the fact table above shows the platforms each one runs on.

More comparisons

All Speak AI alternatives →Browse all Customer Feedback & Reviews →