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Social listening and NLU bots for brands, sold as two separate products
SentiOne is a Polish vendor that sells two related things. Listen is social listening and online reputation monitoring, priced by projects, languages tracked and how far back the historical archive reaches. Automate is the chatbot and voicebot side, built on the company's own NLU engine and pitched at deflecting routine customer service contacts, sold per project after a scoping conversation rather than off a price list. The platform is offered both in the cloud and on premise, the interface runs in several European languages, and the company says it has been operating for fifteen years. Listen plans start at $199 a month for one project in one language with one month of history and run to Enterprise from $1,180.
$199/month Social covers 1 project, 1 language and 1 month of history. Realtime and Research are $399, Business $849, Enterprise from $1,180. Billing in USD, EUR, GBP, PLN, CZK or HUF. The Automate bots are quoted per project with a one-off implementation fee.
Use tool ↗SentiOne is a European alternative to the big listening suites, with the unusual twist that the same company sells you the bots that answer what the listening finds. Pricing for Listen is published, which is rare in this category, and the history depth and language count are what actually move the price. Automate is a sales-led project, so treat the two halves as separate purchases.
Watch out: The accuracy and deflection figures on the site are the vendor's own; ask for the evaluation method before treating them as a benchmark.
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