hi ai
Verified Oct 15, 2026 ActiveDrafts customer-service email replies in Gmail or Outlook using order data from a linked spreadsheet.
Listed on EffectHub ·
Pricing
- Pricing model
- Freemium
- Paid options from
- $10/mo
- Billing
- Monthly
Business plan is listed at $10/month as an introductory rate that the page says reverts to $25/month later; a $240/year Enterprise tier works out to $20/month.
Use tool ↗About hi ai
hi ai is a web app that drafts replies to customer-service emails. It connects to Gmail or Outlook, reads an incoming message, and pulls matching order or account details from a linked Google Sheet or Excel file to write a reply in the account's own tone. The sender still picks which emails the tool touches before anything goes out. The vendor says it keeps no permanent copy of processed emails and encrypts traffic end to end. Free use covers three emails a day on one account; paid tiers raise the daily cap and the number of connected inboxes.
- Platforms
- Web
- API
- Not confirmed
- Last verified
- Oct 15, 2026
Verified sources
- Describes the spreadsheet-to-reply workflow, Gmail/Outlook integration, and no-permanent-storage claimhiaireply.com ↗
- Confirms the three-tier pricing and introductory Business ratehiaireply.com ↗
Is hi ai legit?
We don’t label tools safe or unsafe. Below are the records we checked ourselves, each with the date we read it.
- Domain registered
- Nov 29, 2024 (1 year ago)Registry record (RDAP), registrar Tucows Domains Inc., looked up Sep 6, 2026
- TLS certificate
- Issued by Google Trust Services, valid until Dec 7, 2026Seen in our own connection to the site on Oct 15, 2026
- Last checked
- Oct 15, 2026The site answered
- Operated by
- hi aiOur research, card verified Sep 1, 2026
Pros & cons of hi ai
hi ai turns order-status and account emails into draft replies by matching a spreadsheet of customer data to the incoming message, which cuts down on typing for repetitive tickets. It only touches emails you explicitly hand it and needs a spreadsheet kept current to stay accurate, so it suits a small team more than a full help desk.
Pros
- Pulls live order or account data from a connected spreadsheet instead of guessing from the email text alone
- Free tier allows testing reply quality on 3 emails a day before paying
- States it keeps no permanent copy of the emails it reads
Cons
- Reply accuracy depends on the linked spreadsheet being kept up to date
- Only Gmail and Outlook are supported, with no other inbox or help-desk integration
- The advertised entry price is a stated introductory rate, not the standing price
Best for
- Small teams answering repetitive order or account emails
- Solo operators who already keep customer data in a spreadsheet
Not for
- Teams that need a shared ticket queue with SLAs
- Support inboxes outside Gmail or Outlook
Watch out: The $10/month figure is explicitly introductory and the page states it returns to $25/month once the promotion ends.
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