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Drafts customer-service email replies in Gmail or Outlook using order data from a linked spreadsheet.
hi ai is a web app that drafts replies to customer-service emails. It connects to Gmail or Outlook, reads an incoming message, and pulls matching order or account details from a linked Google Sheet or Excel file to write a reply in the account's own tone. The sender still picks which emails the tool touches before anything goes out. The vendor says it keeps no permanent copy of processed emails and encrypts traffic end to end. Free use covers three emails a day on one account; paid tiers raise the daily cap and the number of connected inboxes.
Business plan is listed at $10/month as an introductory rate that the page says reverts to $25/month later; a $240/year Enterprise tier works out to $20/month.
Use tool ↗hi ai turns order-status and account emails into draft replies by matching a spreadsheet of customer data to the incoming message, which cuts down on typing for repetitive tickets. It only touches emails you explicitly hand it and needs a spreadsheet kept current to stay accurate, so it suits a small team more than a full help desk.
Watch out: The $10/month figure is explicitly introductory and the page states it returns to $25/month once the promotion ends.
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