Sierra
Sierra is the enterprise end of the support-agent market: the pitch is not a chatbot but an agent that can actually change an order or a policy inside your systems, priced on what it resolves. The customer list and the certification wall are real signals that large regulated companies have put it in front of their users. It is a procurement, not a purchase - no public price, no trial, and an integration project before anything goes live - so a company without a sizeable support operation has nothing to buy here.
Pros
- Agents take actions in order, billing and account systems, not just answer questions
- One agent runs across chat, SMS, WhatsApp, email, voice and ChatGPT
- Outcome-based pricing aligns the bill with resolutions
- Ghostwriter drafts agents from existing SOPs and transcripts, and the founders' track record is unusually strong
Cons
- No public pricing, trial or self-serve path
- Outcome pricing needs a contract definition of 'resolved' that favours neither side - read it closely
- Integration with core systems is a project with real lead time
- Vendor lock-in is high once customer memory and policies live in its context engine