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Free Shopify app that auto-generates and sends AI winback emails to past customers based on purchase history.
Retain AI is a Shopify app that automates customer win-back emails. Ninety days after a purchase, it segments customers by their order history and sends a personalized email, complete with a generated product image, designed to prompt a repeat order without a merchant writing or scheduling anything. It tracks campaign performance so a store owner can see how the automated sends compare to manual email marketing. The app is built and maintained by Chatdesk, an ecommerce customer-engagement company, and is free to install with no paid tier.
Free to install with no paid tier.
Use tool ↗Retain AI automates a genuinely tedious task, writing and sending win-back emails to lapsed customers, and it costs nothing to try since it's a free Shopify app. The tradeoff is that it only reaches customers 90 days after their last order, so it won't help a store that needs faster-turnaround retention campaigns.
Watch out: It's a feature of Chatdesk's broader customer-engagement business, not a standalone company, so support and roadmap depend on Chatdesk's priorities.
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