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Browser extension that watches and gates what support agents do inside the web apps they already use
PixieBrix installs as a Chrome, Edge or Island extension and sits inside the web tools a contact-centre agent already works in, requiring no change to those systems. From there it records what agents actually do — refunds issued, discounts applied, records opened, text copied out — and can warn on or hard-block an action that breaks policy, keeping an audit trail for later investigation. The company began by selling user-built browser 'mods' that add automation to any page, and that builder is still what the free and Starter tiers deliver; the enterprise pitch is now revenue protection, account-abuse detection and data-loss control. PixieBrix, Inc. is a New York company founded in 2020.
Free tier is $0 per user with unlimited personal mods and community support. Starter is $15 per user/month and Business $30 per user/month; a Team plan splits the bill as $10 per developer plus $5 per user. Enterprise, which carries SSO and SIEM export, is quoted. All paid tiers include a 30-day trial.
Use tool ↗PixieBrix solves a problem that usually requires either replacing the agent desktop or accepting no visibility at all: it layers monitoring and policy enforcement over whatever web apps a contact centre already runs, from inside the browser. Deploying as an extension means no OS agent and no migration, which is why it lands in operations teams that could never get a platform swap approved. The catch is that the product this vendor is known for — user-built browser mods — is now the small end of a business aimed squarely at enterprise oversight.
Watch out: Monitoring what employees copy and which records they open has works-council and privacy-notice implications in the EU and UK — treat rollout as an HR and legal project, not just a browser deployment.
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