Brandwise
Verified Oct 15, 2026 ActiveAI agent that moderates comments and handles customer chats, orders, and refunds across social and email.
Listed on EffectHub ·
Pricing
- Pricing model
- Paid
- Paid options from
- $49/mo
- Billing
- Monthly
Standard is $49/month billed monthly for 3,000 AI credits (1 credit = one comment moderated, item labeled or AI reply), with a credit slider for larger volumes and a 7-day free trial; Enterprise starts at $402/month billed annually for 32,000+ credits. Every feature and unlimited team members are on every plan.
Use tool ↗About Brandwise
Brandwise runs an AI agent, called Obie inside the product, that reads and responds to customer messages across social media comments and DMs, email, and live chat. It moderates comments (hiding spam or unwanted posts), answers questions, and can execute tasks like processing exchanges and refunds, aimed at ecommerce brands with high comment and message volume, from hundreds to hundreds of thousands a day. Pricing starts at $49 a month for the Standard plan with 3,000 AI credits, after a 7-day free trial, and scales to an Enterprise plan around $402 a month (billed annually) with over 32,000 credits.
- Platforms
- Web
- API
- Not confirmed
- Last verified
- Oct 15, 2026
Verified sources
- Pricing page: Standard $49/mo billed monthly with 3,000 credits a month and a 7-day free trial; Enterprise from $402/mo billed annually with 32,000+ credits; all features on every plan (15 October 2026)brandwise.ai ↗
- Terms of Service describe a subscription AI customer-support platform for DTC brands; governing law is left as the jurisdiction where Brandwise operates, with no entity or country named (15 October 2026)brandwise.ai ↗
Is Brandwise legit?
We don’t label tools safe or unsafe. Below are the records we checked ourselves, each with the date we read it.
- Domain registered
- Jan 8, 2023 (3 years ago)Registry record (RDAP), registrar NameCheap, Inc., looked up Sep 11, 2026
- TLS certificate
- Issued by Let's Encrypt, valid until Jan 8, 2027Seen in our own connection to the site on Oct 15, 2026
- Last checked
- Oct 15, 2026The site answered
- On the market since
- 2023The vendor's own material, read by us
- Operated by
- BrandwiseOur research, card verified Oct 15, 2026
Pros & cons of Brandwise
Brandwise's angle is handling the flood of comments and messages ecommerce brands get on social media, folding in order and refund actions rather than just canned replies. It is credit-metered, so an especially high-comment-volume brand needs to check the credit math against the Standard plan before assuming $49/month covers them.
Pros
- Handles comment moderation, DMs, email, and live chat in one AI agent
- Can execute real actions like exchanges and refunds, not just answer questions
- Shopify and multi-channel integrations built in
- 7-day free trial before billing starts
Cons
- Usage is credit-metered, so heavy comment volume can burn through the Standard plan's 3,000 credits quickly
- Enterprise-tier pricing (about $402/month annually) is a jump from Standard
- An AI agent taking real actions like refunds needs monitoring to catch mistakes
Best for
- High-volume ecommerce brands drowning in social comments and DMs
- Teams wanting comment moderation combined with order/refund handling in one tool
- Shopify sellers wanting a connected customer-service inbox
Not for
- Low-volume or B2B businesses without heavy social comment traffic
- Teams that just want a simple help-desk ticketing tool
Watch out: Comment moderation is one feature among many, not the whole product, so evaluate the credit allowance against your actual comment volume before committing.
Alternatives to Brandwise
AI tools by profession
Community Management is one of the jobs on this page: